My team has been outsourced to India, going forward my role will be to manage the India team. For those that went through this, how was it?

My team has been outsourced to India, and now I will be managing the India team. Has anyone else been in this situation before?

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Edit to add some more context:

It’s an industry role, and there is a small retention bonus that will be paid out after the transition. The India team will be available to us during our normal business hours, and we work remotely. There have been no discussions about needing to travel because of this change.

Our work is relatively straightforward, so I’m hoping there won’t be many issues.

Edit to add another thought:

For those of you suggesting to run, if outsourcing is widespread and “normal” in our industry, won’t we just run into the same situation elsewhere?

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One response

  1. As someone who has experience managing outsourced teams in India, I can provide some insight into what to expect and how to navigate this transition in your role.

    Managing an Outsourced Team in India:

    Communication is Key:

    • Establish Clear Communication Channels: Make sure to set up regular check-in meetings with your India team to ensure expectations are clear and everyone is on the same page.
    • Utilize Technology: Use project management tools, video conferencing, and messaging platforms to stay connected and facilitate communication.
    • Be Proactive: Reach out to team members individually to build relationships and foster a collaborative environment.

    Cultural Differences:

    • Understand Cultural Norms: Take the time to learn about Indian culture and work practices to avoid misunderstandings and ensure a harmonious working relationship.
    • Respect Time Zones: Be mindful of time zone differences and schedule meetings at times that are convenient for both teams.

    Training and Development:

    • Invest in Training: Provide necessary training to the India team to ensure they are equipped to handle their responsibilities effectively.
    • Encourage Professional Growth: Support career development opportunities for team members in India to foster loyalty and motivation.

    Performance Management:

    • Set Clear Goals and Expectations: Clearly define performance metrics and expectations to track progress and address any issues in a timely manner.
    • Provide Regular Feedback: Offer constructive feedback to help the India team improve and excel in their roles.

    Additional Considerations:

    • Retention Bonus: The retention bonus can incentivize the India team to stay committed and engaged during the transition period.
    • Availability During Business Hours: Having the India team available during your regular business hours can streamline communication and collaboration.
    • Remote Work: Working remotely may require adjustments in your management style to ensure productivity and team cohesion.
    • No Travel Requirement: Not needing to travel may save time and resources, but make sure to prioritize virtual meetings and regular interactions to maintain a strong relationship with the India team.

    In conclusion, while managing an outsourced team in India comes with its challenges, with the right approach, communication, and support, it can lead to a successful and productive partnership. By embracing the opportunity to work with a global team and being proactive in addressing any issues that may arise, you can effectively lead your India team and drive success in your role.

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