The Most Bizarre Document Submissions: Share Your Stories!

In the world of client communications, the methods we encounter for receiving documents can sometimes leave us scratching our heads. Today, I’d like to share a laugh (and a slight headache) about one of the most peculiar ways I ever received a document from a client.

Imagine this: a client takes a photo of a PDF displayed on their iPad—using a Samsung phone, no less—and then sends that snapshot via email. As you can imagine, we were left with no choice but to process that invoice manually, despite the modern tools at our disposal. It was quite the exercise in patience!

Now, I’m curious to know if you’ve had similar experiences. What’s the strangest, most confusing, or outright ridiculous way you’ve received documents from clients? Maybe it was a handwritten note, a scan that was upside down, or perhaps a file with the ambiguous name “Image(345).jpg.” Whatever it is, I want to hear your stories.

I’m currently gathering these amusing anecdotes as part of a larger project aimed at streamlining document submissions. Don’t worry, I’m not trying to sell you anything—just seeking some camaraderie in the chaos of client interactions. So, what’s your story? Let’s unite over the quirks of our profession!