The Most Unconventional Document Submissions: A Call for Your Stories

In the world of client interactions, we often find ourselves encountering unique and sometimes bewildering challenges. One of the most amusing—and at times frustrating—of these challenges revolves around the ways in which clients choose to submit documents. It’s a topic I’m particularly interested in, and I invite you to join me in exploring some of the most unconventional methods people have experienced.

Let me share my own instance: A client once sent me a photograph of a PDF displayed on their iPad. It was captured using a Samsung phone and then emailed to me. As you can imagine, this approach led to a manual processing nightmare for what should have been a straightforward invoice.

Now, I’m eager to hear from you! What’s the strangest or most problematic way you’ve ever received a document from a client? Perhaps it was a handwritten note that required translation, an upside-down scan, or maybe an image file named “Image(345).jpg.” Whether it’s odd formats, unconventional methods, or just plain bizarre submissions, I’d love to hear your experiences.

I am currently gathering these stories while I work on a project that aims to streamline document submissions and alleviate some of this chaos. This isn’t a sales pitch—rather, it’s a quest for shared experiences to reassure me (and hopefully others) that we are not navigating this landscape alone.

Please, share your stories in the comments!