Bizarre Client Document Submissions: Share Your Experiences!

In the world of client services, we often encounter unique challenges that can leave us scratching our heads. One of the most perplexing situations revolves around how clients submit important documents. Have you ever received a submission that made you wonder what on earth was going through their mind?

Let me start by sharing my own experience: a client once sent me a photograph of a PDF displayed on their iPad—but here’s the kicker: it was taken with a Samsung phone and sent via email. Instead of a simple PDF attachment or a clear scan, I ended up having to manually process that invoice. Talk about a complicated workflow!

Now I’m curious to hear from you! What’s the most unusual or challenging document submission you’ve experienced? Have you received something handwritten, an upside-down scan, or a file mysteriously titled “Image(345).jpg”?

I’m collecting these amusing tales as part of a project aimed at addressing the chaos of document submissions. I’m not here to promote anything; I genuinely want to know that I’m not navigating this strange landscape alone. Share your stories below, and let’s bond over the bizarre ways we sometimes receive documents from clients!