Bizarre Document Delivery: A Call for Your Most Unusual Client Experiences

In the world of client communications, the methods of document delivery can sometimes leave us scratching our heads. We’ve all encountered strange and amusing moments that test our patience and creativity. I’d like to share one such incident as a starting point and invite you to contribute your own stories.

Recently, a client sent me a rather unconventional document: a snapshot of a PDF displayed on their iPad. To add to the peculiarity, the image was captured using a Samsung phone and sent over via email. As a result, we had no option but to process that invoice manually—quite a tedious task, given the nature of our work.

Now, I’m curious to know: What’s the most bizarre or confusing document submission you’ve ever received? Whether it’s a handwritten note, a scan that’s upside down, or a file saved with a generic name like “Image(345).jpg,” I want to hear your stories.

I’m gathering these amusing anecdotes as part of a project aimed at addressing the chaos of document submission processes. I assure you, I’m not selling anything; I simply want to see how widespread these experiences are and to remind myself—and perhaps you—that we’re not navigating this sea of peculiarities alone.

Please share your unexpected encounters with document submissions in the comments below!