The Wild World of Document Submission: Share Your Most Outrageous Client Experiences

In the realm of client communications, document submissions can be both a necessity and a source of bewilderment. We’ve all faced moments of confusion and laughter when clients send us documents in unexpected formats. Today, I invite you to share your most outrageous experiences with client submissions.

Allow me to share a particularly amusing incident of my own. I once received a photo of a PDF displayed on the client’s iPad, but here’s the twist: the photo was taken with a Samsung phone! To top it off, the image was sent to me via email. This unconventional approach meant that we had to process that invoice manually, leading to some unexpected extra work on my end.

Have you encountered even stranger or more unconventional document submissions? Perhaps you’ve received handwritten notes, upside-down scans, or a file named “Image(345).jpg”? Whatever the case may be, I want to hear your stories.

I’m currently gathering experiences like these to help find ways to streamline the document submission process. This isn’t a pitch for a product—just a quest to discover that our experiences with these quirky submissions are not unique.

So, share your stories below! Let’s commiserate over the absurdities of client document delivery.