The Most Unconventional Ways Clients Submit Documents: Share Your Stories!

In the realm of client communications, the methods of document submission can sometimes take a turn for the bizarre. Today, I’m diving into a topic that many professionals can relate to—those head-scratching moments when a client sends a document in the most unconventional way possible.

Let me kick things off with a memorable experience. I once received a document from a client that left me both amused and bewildered. Instead of sending a standard email attachment or a straightforward PDF, they opted for a photo—specifically, a photograph of a PDF displayed on their iPad, captured through the lens of a Samsung phone. Yes, you read that correctly! This mode of delivery meant we had to manually process the invoice, adding unnecessary work to our day.

Now, I know I’m not alone in this predicament. I’m curious to hear from fellow professionals about the most unusual or challenging document submissions you’ve encountered. Whether it’s handwritten notes that require extra deciphering, scans that come in upside down, or files with names like “Image(345).jpg,” we all have stories that can elicit a laugh or a sigh of disbelief.

While I’m not here to promote any solutions or tools, I would love to compile these experiences as I work toward streamlining our document processes. It’s reassuring to know that you aren’t isolated in dealing with the chaos of client submissions.

So, what’s the weirdest or most frustrating method you’ve seen? Join the conversation in the comments below and let’s share some stories!