The Strangest Ways Clients Have Submitted Documents: A Call for Your Stories

In the world of client communications and document submissions, we inevitably encounter a range of unconventional methods that can leave us scratching our heads. I recently had an experience that truly exemplifies the creative ways clients sometimes deliver essential paperwork.

Allow me to share: A client once sent me a photograph of a PDF displayed on their iPad. The twist? The photo was taken with a Samsung phone and then emailed to me. As you might imagine, we still had to process that invoice manually, which added unnecessary complications to our workflow.

This got me thinking: what are the oddest or most perplexing document submissions you have come across? Perhaps you’ve received handwritten notes, upside-down scans, or files with filenames like “Image(345).jpg.” If you’ve encountered a bizarre submission, I’d love to hear about it.

I’m currently gathering anecdotes to understand how widespread this issue is while I work on a solution to streamline the process for everyone involved. I assure you, this isn’t a pitch—I’m simply looking to gather insights and know that I’m not alone in dealing with this chaos. Please share your experiences in the comments!