The Most Surprising Ways Clients Have Shared Documents

In the world of client communications, the methods by which documents are shared can sometimes verge on the bizarre. It’s not uncommon to hear tales of unexpected document submissions, and I think many of us can relate to these unique challenges.

For instance, I once had a client send me a photo of a PDF displayed on their iPad. But here’s the kicker—it was captured with a Samsung phone and then emailed to me. As you can imagine, this resulted in a lengthy manual processing of the invoice, which could have been avoided.

Have you encountered similarly unusual submissions? Perhaps you’ve received handwritten notes, upside-down scans, or files with perplexing names like “Image(345).jpg.”

I’m currently gathering stories about these odd document submissions, not to promote any solutions just yet, but to understand that this chaotic experience is shared by many professionals. If you have any surprising anecdotes, please share them! Let’s commiserate over the quirks of client communications and find some humor in the chaos.