The Most Unconventional Ways We’ve Received Client Documents

In the world of business, communication is key, and documents play a critical role in that exchange. However, we’ve all experienced those moments that leave us scratching our heads over the methods clients use to send us important files.

I’d like to share an amusing yet frustrating incident: once, a client transmitted a photo of a PDF displayed on their iPad, captured with their Samsung phone, and sent via email. As bizarre as it sounds, this unconventional method meant we still had to process that invoice manually. Talk about a roundabout way to get a document across!

But this got me thinking—what are some of the strangest or most problematic ways you’ve received documents from clients? Perhaps you’ve encountered handwritten notes that are nearly illegible, upside-down scans that require acrobatics just to decipher, or files saved under ambiguous names like “Image(345).jpg.”

I’m collecting these bizarre tales as I work on a project aimed at alleviating some of the chaos surrounding document submissions. I’m not selling anything here; I simply want to know that I’m not alone in this quirky journey.

So, I invite you to share your own stories! Let’s gather the most unique and bewildering document experiences. Your anecdotes might provide insight into the creative (yet often unhelpful) ways clients communicate in our digital landscape.