The Most Bizarre Ways Clients Deliver Documents: Share Your Stories!

In the realm of client communication, receiving documents can sometimes take unexpected turns. We’ve all been there—a situation arises that leaves us shaking our heads and questioning how things could have arrived in such a convoluted manner.

One memorable instance I encountered involved a client who sent a photograph of a PDF displayed on their iPad. To make things even more interesting, the image was captured using a Samsung phone and subsequently emailed to me. Not only was this a roundabout way of transmitting an important document, but it also required us to process that invoice manually—a task that could have easily been avoided with a straightforward file attachment.

Now, I want to hear from you! What are some of the strangest or most frustrating ways you’ve received documents from clients? Whether it be handwritten notes, upside-down scans, or files carelessly renamed to “Image(345).jpg,” let’s share these tales.

I’m collecting these stories as I work on a solution to streamline communication and tackle the confusion surrounding document submissions. So, join in and let’s commiserate over these peculiar experiences. After all, you’re not alone in facing the quirks of client document sharing!