The Oddest Ways Clients Submit Documents: A Collection of Hilarious Stories

In the world of client communications and document management, we often anticipate a range of submissions, from impeccably formatted PDFs to hastily scribbled notes. However, there are moments that leave us scratching our heads, wondering how we ended up with such an unconventional submission.

Allow me to share one of my own amusing experiences: I once received a document in the most unexpected manner. A client decided to take a photo of a PDF displayed on their iPad using a Samsung phone and then emailed that image to me. To my surprise, this meant I had to manually process the invoice once we received it — a task that seemed more fitting for a scavenger hunt than professional correspondence!

Now, I’m curious about your own experiences—what’s the most bizarre or confusing way you have received a document from a client? Perhaps it was a handwritten note that tested your deciphering skills or an upside-down scan that left you doing acrobatics with your screen. Did you ever get a file with an unhelpful name like “Image(345).jpg”?

I’m collecting these anecdotes while working on a project aimed at improving the document submission process for everyone. I believe there’s comfort in knowing we aren’t alone in this chaotic experience. So, please share your stories—let’s embrace the humor in the unexpected!