It’s been a rough day at work, and I’m feeling pretty uncertain about my job security. Honestly, it’s frustrating when some people can’t seem to just do their jobs without complicating things for everyone else.
I’m working at a small property management company in New York, let’s call it Grayson. We use Microsoft Outlook for our emails, and recently we discovered that our former utility manager (who we outsourced to the Philippines) was not getting the job done. My boss, the controller, uncovered that there were nearly a million dollars in unpaid utility bills dating back to 2023. These were missed during an Audit, and now the auditors have to go back and restate our financial statements, which is a huge mess.
I started working here just two months ago because the company had failed its previous Audit and needed qualified help. When I came on board, I found that all the invoices were being improperly filed into a suspense expense account, often with no supporting documentation. Our accounts payable process was outsourced and poorly managed, leaving us uncertain about how much we owe or how much we’re actually spending. Because of this, Grayson is now cash-strapped and unable to pay contractors promptly, leading us to set up payment plans just to maintain cash flow.
I’ve been tasked with handling all accounts payable issues and managing eight different email inboxes for correspondences related to this. I don’t complain; I jump right in. My boss has praised my work, and we’re hopeful about presenting clean financials for 2025. Yet, we still constantly stumble upon old unpaid invoices and frequently receive shutdown notices for non-payment. Just recently, an energy provider almost cut power to one of our residential apartments over an unpaid bill, but thankfully, the property manager stepped in just in time.
At our company, only two people have credit cards: one of the property managers and the CEO’s secretary, whom I’ll refer to as Brenda.
Today, I received a bill from Verizon threatening to suspend service if we didn’t pay by April 6th—something I’m becoming all too familiar with. I contacted Brenda to let her know about it and she said she would use her credit card to take care of it. I thanked her and archived the email per our Accounting policy.
Then, she reached out to me, asking why the emails were gone. I explained that they were archived to reduce clutter in the inbox.
Here’s how our conversation went:
Brenda: Did you remove the Verizon emails from the Sam City Billing mailbox? I can’t find them.
Me: They’ve been archived to keep the mailbox organized.
Brenda: Why? I’m working on those emails.
Me: I thought you were going to the website directly; it can still be accessed even if archived.
Brenda: I don’t have account access. I need the link from the email. Please put it back in the mailbox. Your reasoning doesn’t make sense.
Me: I sent a screenshot on Teams. Just click on ‘archive’ underneath the sent items, and you’ll find it there.
Brenda: I need the account numbers. This isn’t okay!
Me: It’s not lost; just click on it.
Brenda: Move it back! I’m NOT doing it. You do it. I don’t have time.
Then she called me on Teams, and when I tried to explain, she cut me off.
Brenda: Do what I tell you because I’m not someone to mess with.
Me: It’s right there—just click the button in Outlook.
Brenda: Don’t tell me what to do! Do what I say. I said to move it back! hangs up
I couldn’t even get a word in edgewise.
It’s honestly no surprise that the company is in its current situation. I went to
One response
I’m really sorry to hear about your tough day. It sounds like you’re in a really challenging position, especially being relatively new and having to navigate such a disorganized environment. It’s frustrating when people don’t communicate effectively or respect your efforts, particularly when it means you’re trying to keep the company afloat. Brenda’s behavior is clearly unprofessional, and it’s understandable that you’d want to avoid working with her going forward.
It seems like you’re doing a fantastic job in a really difficult situation, especially considering the company’s history. You’re right to feel upset about the lack of collaboration, especially when it revolves around something so crucial as managing finances. Maintaining professionalism while encountering disrespect is tough; I hope your boss takes your concerns seriously.
Hang in there! It’s great to hear that your boss acknowledges your hard work—keep focusing on the positive progress you’re making. Hopefully, with time, the company will stabilize, and you’ll be able to enjoy that well-deserved vacation sooner rather than later. You deserve it!