Navigating the Return Process: A Personal Account of Leaving Big Four
After spending nearly a year away from the Big Four consultancy firms, I find myself facing an unexpected challenge: two laptops that remain in my possession, one of which is non-functional.
When I transitioned out of my role almost ten months ago, I made sure to follow the proper procedures by completing a survey to indicate the equipment that required return. On that same survey, I highlighted my need for a shipping label and boxes for the return of these laptops, as I was primarily working remotely. Traveling for 40 minutes just to drop off equipment was not a feasible option, especially when parking fees were also a consideration.
Despite my proactive approach, I was left waiting for the shipping materials that never arrived. After a considerable delay, I decided to call the office for assistance. Unfortunately, my call was directed to a different department due to a lack of immediate response from my original office. While the representative took my contact information and assured me that someone would follow up, I was disappointed to find that no one ever did.
Months have passed since this initial interaction, and as I now strive to make optimal use of my home office for my current job, these two laptops are becoming quite the hindrance.
The need to reach out again is clear, yet I can’t help but feel frustrated by the challenges that have arisen in the equipment return process. Should it really be this complicated to return items? For those who find themselves in similar situations, it serves as a reminder of the importance of a streamlined return process, particularly in a remote working environment.
If you’re facing challenges of your own when returning company property, know that you’re not alone. Let’s hope that businesses can improve their procedures in order to make transitions smoother for everyone involved.
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