Title: Navigating Equipment Returns: My Frustrating Experience with a Big Four Firm
After parting ways with one of the Big Four firms around ten months ago, I found myself still in possession of two laptops — one functional and one not. This situation has led to quite the dilemma as I continue to navigate my new work environment.
When I left the firm, I completed an exit survey that included details about the equipment I had in my possession. On that survey, I specifically indicated my need for a shipping label and boxes to return the laptops. Considering I was primarily working remotely, driving 40 minutes to the office — not to mention the cost of parking — was far from ideal.
I waited patiently for a shipping kit to arrive but, unfortunately, it never did. Eventually, I decided to follow up with a phone call, only to be routed to a different office, as no one was available at my own. The representative I spoke with noted my phone number and assured me that someone would reach out to assist me. As you may have guessed, that promise went unfulfilled.
Months have passed since that initial outreach, and now, as I adjust to my current job, the presence of these two laptops has become increasingly cumbersome in my home office. Space is at a premium, and it’s becoming increasingly frustrating to have their equipment cluttering up my workspace.
I know I should simply make another call to address this issue, but it’s hard not to feel that returning these items shouldn’t require so much effort. Have any of you faced similar challenges when returning equipment after leaving a job? I’d love to hear your experiences and any tips you might have for navigating corporate return processes.
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