Exploring the Value of Call Center Experience
Hi everyone! I’m in the process of transitioning from the healthcare industry and pursuing a BS in Accounting. While I have an interest in both finance and Accounting, I’m still figuring out my next steps. I’m eager to gain relevant experience and am open to roles in banking, including those in a retail capacity.
One of my main frustrations in my current role is the lack of work/life balance. After years of working odd hours, I’m seeking a position with more traditional hours. I’ve been interviewing for jobs in various call centers where I would assist customers and discuss products, and while these positions are Monday to Friday, they extend until 9 PM, which would likely mean evening shifts for me as a newcomer.
I can’t help but wonder if working in a call center could be demoralizing, though there’s an undeniable benefit—it’s a stepping stone into a financial firm, and completing my degree could lead to numerous opportunities. The potential training for Series 6/7 and 63 licenses is also an appealing factor.
Another route I’m considering is moving into a healthcare role that offers a Monday to Friday schedule. My pressing question is about the value of the experience I would gain in a call center environment. Even if it’s primarily customer service, I would still be working closely with financial products in a corporate/admin setting. What are your thoughts? Is this experience worthwhile?
One response
Your situation is quite common, and it’s great that you’re considering your options carefully! The experience gained from working in a call center can indeed be valuable, especially as you look to transition into finance or Accounting.
Customer Service Skills: Call centers develop strong customer service skills, which are essential in any field, including finance. You’ll learn how to communicate clearly and effectively, handle difficult situations, and resolve issues—skills that are crucial when dealing with clients or stakeholders in any role.
Product Knowledge: Since you’re considering financial companies, working in a call center will give you firsthand exposure to financial products. This knowledge can be a significant asset when you apply for more advanced positions later, as you’ll have a better understanding of the products you’ll be working with.
Networking Opportunities: Getting a foot in the door at a financial company allows you to meet people in the industry, learn about different roles, and potentially gain mentors—all of which can open doors for future positions.
Work-Life Balance: While the evening hours might feel like a drawback initially, having weekends off is often a major plus. Plus, many companies offer opportunities to move to more traditional hours as you become more established.
Transferable Skills: Even if you don’t love the call center environment, the experience will teach you valuable skills like time management, problem-solving, and adaptability. These are highly regarded skills in both finance and any corporate setting.
That said, transitioning into a healthcare role may also provide a good work-life balance and could align more closely with your interests. It sounds like both paths have potential benefits, so maybe consider which aspects are most important to you now—whether it’s getting that direct experience in finance or finding a better work-life balance in healthcare.
In the end, both options can lead you in a positive direction, but if you’re leaning toward finance, the call center job could be a strategic move. Just make sure to stay proactive about seeking opportunities for advancement once you’re in the door!