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1. When dealing with payments from clients through platforms like Bill.com, especially if your past experience with such services has been less than satisfactory, it’s understandable to seek alternatives. Here’s how you can approach the situation:

   Steps to Opt Out of Bill.com Payment Method:

   1. Communicate with Your Client:
   2. Immediate Response: Reply to the email you’ve received, explicitly stating your preference for payment via ACH, as mentioned in your invoice.

   3. Clarify Your Preferences: Politely explain your reasons for avoiding Bill Canada, mentioning the inconvenience and cost as motivators.

   4. ACH Payment Details:

   5. Reinforce Your Invoice Information: Highlight that your ACH details were already included on the invoice. This could be in your email response or during direct communication with the finance contacts of your client company.

   6. Restate How ACH Benefits the Client: Mention that ACH is often faster and incurs less in fees—assuming it aligns with the client’s financial practices.

   7. Check Company Policies and Flexibilities:

   8. Sometimes companies have rigid policies about payment methods, especially if they align with specific platforms. Inquire openly if ACH could still be an option.

   9. If the company insists on bill.com, ask if they can accommodate you with a special exception or if they can absorb the transaction fees.

   10. Alternative Solutions:

   11. Suggest Other Payment Platforms: If the direct ACH isn’t an option, propose other platforms that might have lower fees for international transfers (like TransferWise, now Wise), which are typically more international-friendly.
   12. Look into Other Non-Bill Options: Inquire if they have systems to handle international wires outside of the Bill service.

   Follow-Up:

   • Customer Response Monitoring: Wait for their reply after your email. Their accounts payable department may simply need clarification before proceeding.
   • Escalating Matters:
   • If you don’t receive a timely response, consider escalating the matter to your client’s direct contact or manager.
   • Maintain a record of communications, as this may help facilitate understanding and prevent miscommunication.

   Conclusion:

   If after your attempts, the company can only pay through Bill.com, weigh the cost of the fees against the amount and potential ongoing business to decide if it remains a viable option. However, always ensure the communication is open, as clients might not be aware of the more significant implications of their payment system preferences on international vendors like yourself.

   By clearly expressing your payment preferences and

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