The Most Unconventional Document Submissions: Share Your Stories!

In the world of client communication, the methods of document delivery can range from the straightforward to the downright bizarre. We’ve all encountered some rather unusual submissions from clients, and those experiences can often lead to memorable—or sometimes frustrating—stories.

Let me kick things off with my own tale. I once received a request for payment in the form of a photograph of a PDF displayed on an iPad, captured using a Samsung phone. To make matters worse, that image was sent to me via email. You can imagine the challenge as my team had to manually process that invoice—talk about a convoluted approach!

Now, I’m curious to hear your experiences with client document submissions. Have you ever received a handwritten note that was nearly illegible? Or perhaps you’ve been on the receiving end of an upside-down scan? I even wonder if others have encountered files with generic names like “Image(345).jpg,” making it a puzzle to identify what exactly the client was sending.

As I work on a project aimed at streamlining document submissions, I’m gathering these anecdotes to highlight the quirky side of our industry. Please share your stories—you’re not alone in this chaos! Let’s shine a light on some of the most unconventional methods you’ve experienced; we might just find a way to improve the process together.