The Most Unconventional Document Submissions: A Call for Your Stories

In the world of client communications, we often encounter unique and sometimes downright baffling ways in which documents are submitted. Today, I want to share a personal experience that highlights the creative—but not always effective—methods some clients use to send important paperwork.

Let me start with my own story: once, a client sent me a photograph of a PDF displayed on their iPad. To add to the peculiarity, the image was captured using a Samsung phone and subsequently emailed to me. Believe it or not, we still had to take the time to manually process that invoice—a task that could have been easily avoided with a more traditional submission method.

Now, I’d love to hear from you! Have you ever received a document that made you question your client’s approach? Perhaps it was a handwritten note, an upside-down scan, or even a file renamed “Image(345).jpg.”

I’m collecting these stories for a project aimed at improving document submission processes and minimizing the chaos we often face in our workflow. I’m not here to sell anything or propose a solution just yet; I simply want to know I’m not alone in this experience.

So, what’s the most absurd or unusual document you’ve encountered in your professional life? Share your anecdotes in the comments! Let’s shed some light on this quirky side of our work and maybe find a sense of camaraderie in our shared experiences.