The Unexpected Challenges of Document Submission: Share Your Stories!

Have you ever encountered a bizarre or inefficient method of receiving a document from a client? If you’ve worked in a client-facing role or in any professional capacity, chances are you have a story or two to share.

Allow me to kick things off with an amusing anecdote. A client once emailed me a photograph of a PDF displayed on their iPad, taken with a Samsung phone. Yes, you read that correctly! This meant that we had to process that invoice manually, adding unnecessary steps to an already cumbersome workflow.

I know I can’t be the only one who has come across unusual document submissions. From handwritten notes that require deciphering to upside-down scans and files labeled as “Image(345).jpg,” the creativity of clients can sometimes leave us speechless.

As I’m gathering examples of these document mishaps for a project aimed at streamlining this chaotic process, I would love to hear your experiences. What’s the strangest or most frustrating way you’ve received a document? Let’s come together and share our stories—it will not only provide a dose of humor but may also shed light on the common hurdles we face in document management. I can’t be alone in this, right?