The Strangest Ways Clients Have Submitted Documents: Share Your Stories

In the world of client communication, we often encounter unexpected challenges, particularly when it comes to receiving necessary documents. If you’ve ever found yourself scratching your head over a client’s submission method, you’re not alone.

One memorable incident from my experience involved a client who submitted a photo of a PDF displayed on their iPad—and this photo was taken with a Samsung phone! Naturally, this resulted in the cumbersome task of manually processing the invoice, which could have easily been avoided with a more straightforward approach.

This leads me to wonder: what are some of the most bizarre or frustrating ways you’ve received documents from clients? Have you ever received handwritten notes, upside-down scans, or files named with random numbers like “Image(345).jpg”? The range of creative submissions can be endlessly entertaining—and bewildering!

I’m currently gathering stories and insights for a project aimed at streamlining document submissions. No sales pitch here, just a genuine curiosity to see how widespread this issue is. Let’s share our experiences and perhaps find some common ground in the chaos of client communication. What’s the strangest document submission you’ve encountered? I’d love to hear your tales!