Surprising Ways Clients Submit Documents: Share Your Stories!

In the world of client communications, we often encounter unique and unexpected methods of document submission. While most clients opt for conventional formats, there are always a few who surprise us with their creativity—or lack thereof.

Let me kick things off with my own experience. A client once sent me a photo of a PDF displayed on their iPad, but here’s the twist: it was taken with a Samsung phone. To top it all off, they emailed me this picture, which meant we had to process the invoice manually. Yes, you read that right—a photograph of a file, not the actual document.

Now, I’m curious to hear your stories. What is the strangest or most frustrating way you’ve received a document from a client? Have you encountered handwritten notes that challenge your reading skills, upside-down scans, or documents with generic filenames like “Image(345).jpg”?

I’m currently gathering these anecdotes as I work on a project aimed at minimizing such chaotic submissions. This isn’t a pitch for a new service—it’s simply a quest to confirm that I’m not the only one facing this amusing yet baffling situation.

So, please share your experiences! Let’s commiserate over the oddities we encounter in our professional lives.