The Most Absurd Methods Clients Use to Submit Documents: A Call for Your Stories

In my experience as a professional in document management, I’ve encountered numerous bizarre and frustrating ways clients have submitted their files. The creativity of some submissions is astonishing—and not always in a good way.

For example, I once received a document in the form of a photograph of a PDF displayed on a client’s iPad, which they captured using a Samsung phone and then sent via email. As a result, we were left with the daunting task of manually processing that invoice. Talk about a roundabout way to send a document!

This got me thinking: what are some of the strangest or most challenging document submissions you’ve encountered? Whether it’s a handwritten note, an upside-down scan, or a file named “Image(345).jpg,” I’d love to hear your experiences.

I’m gathering these anecdotes for a project aimed at streamlining document submission processes, and I hope to shed light on this chaotic landscape. Rest assured, I’m not trying to sell anything; I simply want to connect with others who have faced similar frustrations.

So, what’s your story? Share your most outrageous document submission experiences in the comments below!