The Quirky World of Client Document Submission: Share Your Stories!

In the realm of client communication, there are myriad ways to exchange documents, but not all methods are created equal. Today, I want to open a discussion about some of the most unconventional—and let’s be honest, downright amusing—ways clients have chosen to deliver their important files.

To kick things off, let me share my own quirky experience: once, a client decided the best way to send me an invoice was by snapping a photo of a PDF on their iPad. What made this even more amusing was that they used a Samsung phone to capture the image and then emailed it to me. While it certainly made for an interesting moment, it also meant we had to process that invoice manually—definitely not the most efficient method!

Now, I’m curious to hear your stories. What’s the strangest or most perplexing way you’ve received documents from clients? Have you encountered handwritten notes, upside-down scans, or files inexplicably renamed to “Image(345).jpg”?

I’m gathering your experiences as part of a project aimed at addressing the chaos of document submissions. This isn’t a pitch to sell anything—just a chance for us to share our stories and realize we’re not in this alone. So, please share your tales of document submission gone awry!