Seeking Insight for Enhancing an Accounting Software Tool

Hello, fellow professionals!

Over the past year, I have developed and implemented a software solution for a Dutch Accounting firm. This tool is designed to streamline the processing of invoices from clients, whether submitted via phone or web. It effectively extracts relevant data and transmits it directly to the accountants.

Now, as I embark on the next phase of this project, I’m tasked with upgrading and refining the system to better meet the needs of the Accounting team. However, I’ve encountered a challenge: I do not have direct access to the accountants who use the tool on a daily basis. This limitation makes it difficult to gather specific user feedback that could inform my next steps.

In light of this situation, I’m reaching out to the community for your insights. From the perspective of bookkeepers and accountants, what features or enhancements do you feel would significantly improve the user experience? Are there particular pain points you encounter with similar tools that I should be aware of?

Your expertise and suggestions will be invaluable in helping me create a more effective and user-friendly solution. Thank you for your support and ideas!