The Most Unusual Document Delivery Methods From Clients

In the digital age, we often take for granted the myriad of ways we can communicate and share important documents. However, when it comes to client submissions, some stories can leave us shaking our heads in disbelief.

Let me share an experience that might resonate with many of you in the field. I once received an invoice in the most unexpected manner: a photo of a PDF displayed on an iPad, taken with a Samsung phone, and sent via email! To say it was a convoluted way to submit a document would be an understatement. We still had to manually process that invoice, which turned a simple task into a far more complicated one.

This got me thinking about all the bizarre or impractical document submissions we encounter in our line of work. Have you ever received a handwritten note that was nearly indecipherable? Or perhaps a critical file sent as an upside-down scan that could leave anyone confused? Some clients even opt to rename files with labels like “Image(345).jpg,” making it a guessing game to discern what they actually entail.

I’m looking to collect some of the most outrageous document deliveries that you have experienced. Have you dealt with a particularly odd email attachment or an unconventional submission method? Share your stories in the comments section.

I’m working on a project aimed at streamlining document submission processes and reducing the chaos that often ensues. I’m not trying to promote anything here—just seeking some camaraderie in the quest for better document management. Let’s realize together that we’re not alone in facing these amusing yet frustrating situations!