The Most Unconventional Document Submissions: Share Your Stories!

In the fast-paced world of client relationships and project management, we often encounter communication challenges that leave us scratching our heads. One of the most perplexing aspects can be how we receive important documents. We’ve all experienced those moments where a simple task turns into a puzzling situation. Today, I want to invite you to share your most unusual or frustrating document submissions from clients.

Let me kick things off with my own experience. I once received an invoice from a client that was presented in the most roundabout way imaginable: instead of sending the actual document, they took a photo of a PDF displayed on their iPad. To add to the absurdity, this photo was captured with a Samsung phone and emailed to me. You can imagine the hour it took for my team to manually process that invoice!

Now, I’m sure many of you have your own memorable tales. Have you received documents that were handwritten in barely legible script? Or maybe upside-down scans that required a bit of acrobatics to read? Perhaps it was a file named “Image(345).jpg” that turned out to contain vital information.

I’m currently gathering these stories to better understand the chaos we often encounter in our line of work. Rest assured, I’m not trying to sell anything— I simply want to hear that I’m not alone in facing these frustrating scenarios. Share your experiences in the comments below, and let’s commiserate over the quirky ways we’ve all encountered document submissions!